Return policy
We only accept RETURN if there is any size issue, damage in transit or if the product is not as per the personal liking of the customer.
Return / cancellation is not applicable on products delivered outside of India
It is the least of our intention to put you through any trouble but sometimes such situations may arise due to opening of packages at the time of customs-checking irrespective of how carefully the package may have been packed. Unfortunately, situation like such is beyond our control.
In case, if you are unable to repair it at your end, it is advised that the piece is either carried or sent across with someone travelling to India (packaged safely). Please do not ship the product through any logistics service.
We will try to provide you with the best resolution possible at our end for any concern that you may have with respect to your product / delivery to the best of our capabilities.
STEPS TO MAKE A RETURN (only valid for shipments delivered within India):
Please inform us within 3 days / 72 hours of receipt of order. You must email at sanacollection310@gmail.com with live images of the product with original packaging and genuine reason for RETURN
- Please mention your name, contact number, address and order number in the email.
- The product should be shipped back to us the same / next day after confirmation of RETURN, valid tracking details/docket ID should be provided for the same, with the dispatch date mentioned on it.
- The product should be packed carefully in its original packaging with all the related things that were received at the time of delivery along with the bubble wrap.
- Shipping charges for the return has to be borne at the customer’s end.
- Once the product is received at our head office. The product will undergo a quality check. A credit note will be issued, against which you can purchase something within 1 year of RETURN.
- We do not have a money refund policy.
You can e-mail us at sanacollection310@gmail.com if you have any queries on our return policy.
All international orders are non-refundable.
All Custom Duties/Charges Shall Be Borne by the Customer
No return requests shall be accepted on customised products.